VANH SERVICES

RETURNS

POLICY

If you are not 100% satisfied with your purchase, return it within 10 days of receipt and in saleable condition for a refund or like-for-like exchange. 

Please return your item in the original packaging where possible. Please note, all items for refund or exchange should be both unwashed and in a re-sellable condition, not yet trained in.

Unfortunately, we can only accept purchases made directly from www.vanh.co.za or from our shop.

If you have purchased a VanH product via a 3rd party retailer, please reach out directly to them to arrange your return.

 

FAULTY GOODS

From time-to-time, manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault, please contact us at retha@vanh.co.za. Items that are damaged due to excessive or long-term usage are not considered faulty. Receipt of test-driven or washed garments may result in your product being returned to sender and not processed for exchange.

 

HOW TO MAKE A RETURN

Checklist:

  • Purchased item in an unwashed, re-sellable condition, not yet trained in.
  • Original packaging that item was received in.
  • Product tags to be returned with the product

 

Please contact us directly by sending an email to retha@vanh.co.za or call Retha at 0835445636.

PLEASE DO NOT POST YOUR RETURN without CONTACTING US FIRST!

This is applicable for sales in South Africa.  Please contact retha@vanh.co.za directly for any international returns or exchanges.  Items need to be returned via courier company as extreme delays can occur via the postal service. 

 

FREE REPAIRS SERVICE

Repair Service Policy

VanH offers a free repair service where a crash or accident has damaged a garment within the first year after you have bought it.  If the garment is damaged beyond repair, we will offer you a 30% discount on a replacement garment.  Each case will be analysed and communicated with you directly.

Please note that repairs can take up to 4 weeks to process, once they have been received by our repairs team.

Excluded garments

All Base Layers, T-shirts, Hoodies, Arm Warmers, Socks, Caps, Beanies, headwear, Casual wear, Bottles, Phone and Tool pouches.

Zip Breaks

Cycling can put stress on zips and they can break on occasion. We will replace the zip on your garment when this happens. 

To return a product for repair, please contact us at retha@vanh.co.za

NB Customers are responsible for returning goods to us when using the free repair service. This includes the cost of shipping and any insurance for damage or loss in transit (although this is not a requirement but is undertaken at the customer’s risk). VanH will ensure goods are shipped back to the customer free of charge in South Africa. VanH cannot accept customs charges incurred when returning items. IMPORTANT: All packages must be marked “goods returned under warranty”.

Once your item is received it will normally be processed within four weeks and an email confirmation will be sent out. If you haven’t heard from us by then, please email retha@vanh.co.za with full shipment details. Please note, we may turn down repairs if deemed irreparable (e.g. staining, abrasions, cut off by paramedics or too much damage), but an alternative solution will be offered where possible.

 

JERSEY DOWNSIZE POLICY

 If you have purchased a VanH cycling clothes in your own capacity on www.vanh.co.za or through us directly within the current year and due to cycling you have lost weight and are in need of a new cycling clothes any size smaller than the previous clothes you bought, we would love to offer you 30% discount on your new cycling clothes.  This means that all the cycling clothes you have bought before you lost weight can be replaced at a 30%.  If you would like to stock up on additional items they can be purchased at the normal price. 

Here at VanH we love stories and especially cycling stories. We would love to arrange an interview with you to hear how cycling has benefited your physical and even mental state and what your plans are going forward. We are so excited with you!

Please contact us directly by sending an email to retha@vanh.co.za or call Retha at 0835445636 to arrange your interview in person or online and to claim your jersey downsize discount.

 

 

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