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Privacy Policy

 

Last updated: 1 September 2026

Van H respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable laws.

 

1. Who we are

Van H is a South African business based in Pretoria.

Contact:
Van H
22 Oaktree Avenue, Hazelwood, Pretoria, Gauteng, South Africa
083 326 7155
sales@vanh.co.za

 

2. Information we collect

When you use our website or purchase from us, we may collect information such as:

  • Your name and contact details

  • Billing and delivery information

  • Order and purchase details

  • Information you provide when contacting us

  • Marketing preferences

  • Technical information such as your IP address, browser, device and website activity

We collect personal information directly from you where reasonably practicable, as well as automatically through cookies and similar technologies when you use our website.

 

3. How we use your information

We use your personal information to:

  • Process and deliver orders

  • Process payments, returns and refunds

  • Communicate with you about your orders or enquiries

  • Provide customer support

  • Improve and secure our website

  • Prevent fraud and unlawful activity

  • Send marketing communications where permitted by law

  • Comply with our legal and regulatory obligations

We only process personal information for lawful and reasonable purposes and will not use it in a manner that is incompatible with the purpose for which it was collected.

 

4. Shopify and third parties

Our online store is powered by Shopify. Shopify and other service providers may process personal information on our behalf to provide services such as ecommerce, payment processing, delivery, analytics, marketing, security and customer support.

We do not sell your personal information.

Some service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to ensure that such transfers comply with POPIA.

You can view Shopify's privacy policy here:
https://www.shopify.com/legal/privacy

 

5. Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, maintain your shopping cart, improve website performance, analyse usage and, where applicable, support marketing and advertising.

Where required by law, we will obtain consent before using non essential cookies.

You can also control cookies through your browser settings.

 

6. Marketing

We may send you promotional communications where permitted by POPIA.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us at sales@vanh.co.za.

We will not send unsolicited electronic marketing where POPIA requires us to obtain consent first.

 

7. Protecting your information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Where a security compromise occurs that requires notification under POPIA, we will take the steps required by law.

 

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where we are required or permitted by law to retain it.

When information is no longer required, we take reasonable steps to securely delete, destroy or anonymise it.

 

9. Your rights

Subject to POPIA, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion where we are no longer authorised to retain it

  • Object to certain processing

  • Object to direct marketing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator

To exercise these rights, contact us at sales@vanh.co.za. We may need to verify your identity before processing your request.

 

10. Complaints

If you have a concern about how we handle your personal information, please contact us so that we can try to resolve the matter.

 

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the relevant "Last updated" date.

 

12. Contact

For any questions about this Privacy Policy or your personal information:

Van H
22 Oaktree Avenue, Hazelwood, Pretoria, Gauteng, South Africa
083 326 7155
sales@vanh.co.za